This Return, Refund, and Exchange Policy is effective as of January 2026..

RETURN, REFUND, AND EXCHANGE POLICY — Studio Nairí

Thank you for shopping at Studio Nairí (“Studio Nairí”, “we”, “us”, or “our”), operated under the laws of Switzerland with its registered address at Jurastrasse 11, 2552 Orpund, Switzerland (https://studionairi.com).

We are committed to customer satisfaction and the highest product standards. This comprehensive policy sets forth your legal rights, timelines, and procedures regarding order cancellations, returns, refunds, product exchanges, and warranty claims in accordance with Swiss statutory law (Swiss Code of Obligations – CO) and, where applicable to customers located in the European Union / European Economic Area, the EU Consumer Rights Directive (Directive 2011/83/EU) and EU Sale of Goods Directive (Directive (EU) 2019/771).

Section 1 – Statutory Right of Withdrawal (Cooling-off Period)

1.1 Withdrawal Period

If you are a consumer residing in Switzerland or the European Union / European Economic Area (EEA):

• You have the right to withdraw from your purchase contract without stating any reason within 14 (fourteen) calendar days.
• The withdrawal period begins on the date on which you (or a third party designated by you, other than the shipping carrier) acquire physical possession of the goods.

1.2 Eligibility Conditions

To be eligible for a voluntary return, cancellation, or exchange under the 14-day cooling-off period:

• The item must be unused, unwashed, unworn, and in the exact condition in which you received it.
• The product must be returned complete with all original packaging, tags, security labels, and included accessories intact.
• Exemptions: Custom-made, altered, or personalized goods, as well as sealed goods unsealed after delivery that cannot be returned due to hygiene or health-protection reasons, are strictly exempt from the right of withdrawal.

Section 2 – How to Initiate a Return, Cancellation, or Exchange

To exercise your right of withdrawal or request an exchange before the 14-day deadline expires:

1. Email Customer Support: Contact our customer care team at info@studionairi.com with the subject line “Return Request – Order #[Your Order Number]”.
2. Provide Order Details: Include:
   • Your full name;
   • Order number and purchase date;
   • Description of the item(s) you wish to return or exchange;
   • Your preferred remedy: a full refund, an exchange for another variant/size (subject to stock availability), or store credit.
3. Return Authorization: Our support team will confirm your request and issue your Return Merchandise Authorization (RMA) reference number and return shipping guidelines.

Section 3 – Return Shipping and Physical Return Address

1. Physical Return Address:All authorized returns must be shipped directly to our Swiss facility:
   

   Studio Nairí

   Jurastrasse 11

   2552 Orpund

   Switzerland

2. Shipping Costs:
   • Voluntary Returns / Right of Withdrawal: Unless explicitly agreed otherwise or offered as part of a promotional campaign, the direct cost of returning goods under the 14-day cooling-off period is borne by the customer.
   • Defective or Incorrect Goods: Studio Nairí covers 100% of return shipping charges by providing a prepaid shipping label or reimbursing standard postal costs.
3. Packaging: You are responsible for ensuring that goods are securely packed to prevent transit damage. Please reuse the original protective box or use a sturdy parcel.
4. Tracking & Proof of Shipment: Returns must be sent using a traceable postal or courier carrier (e.g., Swiss Post, DPD, DHL, UPS, or your local national postal service). Retain your tracking number as proof of return. Studio Nairí cannot accept liability for returned items that are lost or damaged in transit without verified tracking documentation.

Section 4 – Refunds and Processing Timelines

1. Inspection: Upon physical receipt of the returned parcel at our Swiss facility, our team will inspect the item(s) within 3 to 5 business days to confirm eligibility.
2. Processing Time: Once approved, your reimbursement will be executed without undue delay and at the latest within 14 (fourteen) calendar days from the day we receive the returned goods (or until you have supplied adequate proof of return shipment).
3. Reimbursement Method: Refunds are issued using the same payment method used for the original transaction (e.g., credit card, PayPal, Twint), unless explicitly agreed otherwise. You will not incur any processing fees for the refund.
4. Outbound Shipping Reimbursement: If you return an entire order under the 14-day statutory right of withdrawal, standard outbound shipping costs paid at checkout will be fully refunded. Premium or express delivery upgrades are non-refundable.

Section 5 – Defective Goods and Statutory Legal Warranty

5.1 Statutory Warranty Against Defects

We guarantee that all items delivered conform to the contract specifications. Pursuant to Art. 210 of the Swiss Code of Obligations (CO) and European consumer sales directives:

• You are entitled to a statutory defect warranty period of 2 (two) years from the delivery date.
• If your product arrives damaged in transit, defective, or faulty, please notify us promptly upon discovery.

5.2 Reporting a Defect

1. Send an email to info@studionairi.com with your full name, order number, and a clear description of the defect accompanied by photos or video documentation.
2. Do not attempt to repair or alter the item yourself prior to our inspection, as this may void warranty coverage.

5.3 Statutory Remedies

Once the defect is verified:

• We will cover all return shipping costs and issue a prepaid label;
• Depending on feasibility and statutory options, we will provide a free repair, a brand-new replacement, a proportional price reduction, or a full refund (including all original delivery charges).

Section 6 – Product Exchanges

If you wish to exchange an item for a different size, color, or style:

1. Follow the return procedure outlined in Section 2, specifying your desired replacement.
2. Once the original item is received, inspected, and approved, we will ship the replacement item to you (subject to availability) or provide store credit to place a new order on our website.

Section 7 – Customer Inquiries and Support

For questions, return status inquiries, or support regarding our policies, please contact us:

Studio Nairí

Jurastrasse 11, 2552 Orpund, Switzerland

Email: info@studionairi.com

Website: https://studionairi.com